Malt Brand Homes T&Cs

Malt Brand Homes - Terms & Conditions:

By purchasing a ticket to our Malt Brand Homes (“Distillery”), you agree to the following T&Cs. Please ensure all guests in your party are aware of and agree to comply with these T&Cs.

Your Tickets and your Visit

1. No person shall be permitted to enter the Distillery without a valid ticket.In purchasing this ticket, you are transacting with Diageo Scotland Limited.

2. All prices are quoted in pounds sterling (£). Whilst we reserve the right to increase or decrease our prices at any time before you book, once your booking is confirmed the price of your booking as stated in the confirmation email shall not be altered.

3. Tours can only be rescheduled or cancelled if the Distillery receives such notice at least 48 hours before the time of the tour booking. Please refer to your booking confirmation email for the relevant contact details.

4. For health and safety reasons, children under 8 years old are not permitted in the production areas of the Distillery or on any of the Distillery’s allotted tours. Children under 8 years old are permitted in the shop and certain exhibitions. A child ticket is for children aged between 8 and 17 years inclusive. Children under the age of 18 must at all times, whilst at the Distillery, be accompanied by an adult who is 18 years or above. We reserve the right to request you to provide proof of age.

5. Please arrive at the Distillery at least 15 minutes prior to the start of your allotted tour time-slot. If you are late, we shall assume that you have failed to attend, and we reserve the right to continue the tour at the scheduled time in your absence. If you are late or you miss your allotted booking time, it is very unlikely that we will be able to reallocate you or your party to another slot, and, for the avoidance of doubt, we are in no circumstances obliged to do so or to offer you a refund.

6. We cannot guarantee that the Distillery will be in production during your visit. Breaks in production or essential maintenance may restrict viewing and if the Distillery is not in production on the day of your visit, we shall be under no obligation to refund your ticket and the ticket cannot be used or reallocated for any subsequent tours. However, if there is a substantial disruption to your visit, we will refund you the cost of your ticket. Otherwise the Distillery and Diageo Scotland Limited shall have no liability whatsoever, including no liability for travel expenses or any other out of pocket expenses in respect of closure of part or all of the Distillery.

We reserve the right to close the Distillery and cancel your tour for operational reasons or factors beyond our control. In this event we will notify you as soon as possible (using the email address you provided) and offer to refund your tickets or arrange an alternative date. Please note that any booking and/or transaction fees are not refundable.

Personal arrangements including travel, accommodation or hospitality relating to your visit to our site are at your own risk. We shall not be responsible for any costs or expenses relating to any other services that you may have arranged.

Health and Safety

As this is a working distillery and there may be steep stairs and ramps in places, please ensure you wear appropriate footwear – i.e. flat and closed shoes. We will not be liable for any damage to or injury resulting from the wearing of inappropriate footwear.

Please contact us in advance if you have any sight, hearing or mobility concerns or would like more information on the physical layout of the site. There are areas that may not be accessible by wheelchair. Due to health and safety reasons, no pet animals are permitted in the operational parts of the Distillery. If you require use of an assistance dog, please contact us before making your booking so that we can discuss your needs. If you are unsure whether the Distillery tour is right for you, please contact us before making your booking on 01875 342012 or at talisker@malts.com and we will be able to assist you.

As this is a working distillery, it can get warm in some areas (particularly in the summer months) and there may be vapours and smells related to production. Visitors are welcome to bring bottled water into the distillery. If you feel uncomfortable or unwell at any point during your tour, please tell your guide immediately. This environment may not be suitable for guests with pre-existing health conditions. We will not be liable for illness or injury arising from visiting the distillery, except where we are negligent. Please stay with your tour group and follow the instructions of your guide at all times. Do not touch any equipment unless invited to do so by your guide (some of it can be very hot). Smoking is not permitted anywhere at the site except specially designated smoking areas.

Visitor Conduct

We reserve the right to refuse admission or require you (and other members of your group) to leave the distillery in reasonable circumstances, including for health and safety reasons or if you: breach these booking terms; are involved in any abusive, threatening, drunken or other anti-social behaviour; are acting under the influence of, or carrying, any illegal or prohibited substances; make unauthorised audio, video or photographic recordings; or are dressed inappropriately. No refunds will be given to persons who are refused entry or who are required to leave due to their own behaviour as suggested in, but not limited to, the examples above. Please do not leave baggage and/or personal items unattended at any time.We will not be liable for any loss, theft or damage to personal items. You will not be able to bring or wear large bags on distillery tours. We will make drivers’ packs available for anyone who did not enjoy drams as part of their tour. In Scotland there is zero tolerance meaning it is illegal to consume any amount of alcohol and drive.

Filming and Photography

Cameras may be used for private purposes only, however, for safety reasons the use of photographic and recording equipment may be prohibited in certain areas as notified by your guide before entering such areas. We reserve the right to confiscate and destroy unauthorised recordings, films or similar items without liability.

CCTV may be in operation at the Distillery for the purposes of safety and security including the detection and prevention of crime.

From time to time, filming/photography may take place at the Distillery for promotional purposes by Diageo Scotland Limited and our authorised third parties which may feature visitors. You consent to such photography/filming and the use of such images in any media in connection with advertising or promotions without renumeration and acknowledge that the copyright in such images rests with Diageo Scotland Limited or relevant third party. If you do not wish to be filmed, please contact a member of the staff when you are at the Distillery..

This contract is between the ticket holder and Diageo Scotland Limited. No other person shall have any rights to enforce any of its terms.

Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These Terms are governed by Scottish law and you can bring legal proceedings in respect of your purchase in the Scottish courts.

Click and Collect

1. Click and collect orders require to be collected on the date of your visit at the collection point. We will keep your order aside for 7 days and after such time if it is not collected, we will refund you, which should take 3–5 working days to reach your account.

2. Your booking reference number will be required at the collection point (and proof of age may also be required).

3. If you wish to cancel your click and collect order prior to collection, please contact us. Please allow 3–5 working days for your refund to reach your account.

4. All other statutory rights apply.

If for some reason you are unhappy with any aspect of your booking or your visit with us, please contact us at consumercare.GBandIreland@diageo.com.